Refund Policy

Effective Date: 10 January 2025

At PocketBikeCat.com, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy to understand your rights and the steps to initiate a return or refund.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • A receipt or proof of purchase is required.

To be eligible for a return, your item must meet the following criteria:

  • Perishable or consumable items (e.g., oils, lubricants).
  • Custom or special-order parts.

 

2. Return Window

You have 3 days from the date of delivery to request a return. Items returned outside of this period may not be eligible for a refund or exchange.

3. Non-Returnable Items

The following items cannot be returned:

  • Products that have been installed, used, or damaged by the customer.

4. Process for Returns

To initiate a return:

  1. Whatsapp us at +6012-2662758 with your order details and reason for return.
  2. We will provide you with a Return Authorization (RA) number and return instructions.
  3. Pack the item securely, including all original packaging and accessories, and ship it to the address provided.

Customers are responsible for return shipping costs unless the item was defective or incorrect.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed as follows:

  • Refunds will be issued to the original payment method.
  • Processing time may vary based on your bank or payment provider.

Note: Shipping fees are non-refundable, except in cases of defective or incorrect items.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, whatsapp us at +6012-2662758 for assistance.

7. Damaged or Defective Items

  1. If you receive a damaged or defective item:
  2. Notify us within 3 days of delivery.
  3. Provide photos of the damaged or defective item and the packaging.
  4. We will arrange for a replacement or refund based on your preference.

 

8. Contact Us

If you have any questions about our refund policy, please contact us:

Email: contact@pocketbikecat.com
Phone: +6012-2662758

By making a purchase on PocketBikeCat.com, you agree to this refund policy. Thank you for shopping with us!