Shipping Policy

Effective Date: 10 January 2025

Thank you for shopping with PocketBikeCat.com! This shipping policy outlines the terms and conditions related to the shipment of your orders.

1. Order Processing Time

  • All orders are processed within 1 working day (excluding weekends and holidays) after receiving payment confirmation.
  • Orders placed after 2 PM Malaysia Time or on weekends/holidays will be processed the next working day.
  • If we experience a high volume of orders, processing times may be delayed. In such cases, we will notify you via email.

2. Shipping Rates and Delivery Times

Shipping rates and delivery times vary based on the following factors:

  • Destination location.
  • Shipping method selected during checkout.

You can view the estimated shipping costs and delivery times during checkout before completing your purchase.

3. Shipping Methods

We offer the following shipping options:

Courier Service Shipping:

  • West Malaysia (  1 - 3 working days )
  • East Malaysia (  4 - 10 working days )

Delivery times may vary based on your location and external factors such as customs delays or courier service disruptions.

4. Shipping Destinations

We currently ship to the following locations:

  • Malaysia

If your country or region is not listed during checkout, please whatsapp us at +6012-2662758 to discuss shipping options.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
  • Please allow up to 24 hours for the tracking information to update.

6. Customs, Duties, and Taxes

  • International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping costs.
  • We recommend contacting your local customs office for more information on potential charges.

7. Lost or Damaged Packages

7.1. Lost Packages

If your package is lost during transit, please whatsapp us at +6012-2662758 . We will work with the shipping carrier to locate your package or provide a replacement if necessary.

7.2. Damaged Packages

If your package arrives damaged:

  • Notify us within 3 days of receiving the order.
  • Provide photos of the damaged item(s) and packaging.
  • We will assist you with a replacement or refund, as appropriate.

8. Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Certain products may have shipping restrictions due to size, weight, or regional regulations. These restrictions will be noted in the product description.

9. Changes to Shipping Information

  • If you need to update your shipping address, please whatsapp us at +6012-2662758
  • Changes to the shipping address can only be made before the order is shipped.

10. Contact Us

If you have any questions about our shipping policy, please contact us:

Email: contact@pocketbikecat.com

Phone: +6012-2662758

By placing an order on PocketBikeCat.com, you agree to this shipping policy. Thank you for shopping with us!